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Currently we're on holiday, so the response time could be quite longer then usual
Hi, first of all thank you for your purchase. To better help you solve your issues we ask you to create a private ticket and send us both, administrator and FTP user and password.
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Theme is taking a bit to load - I'd like to add an animated GIF to signify loading - is there a theme option to do so rather then just the rectangular bar proceeding along the top?
I'm sorry for the delay, I was sick till yesterday
Oslo uses Pace Loading, you can change the loading effect according to its documentation: