*** Important notice ***
Currently we're on holiday, so the response time could be quite longer then usual
Hi, first of all thank you for your purchase. To better help you solve your issues we ask you to create a private ticket and send us both, administrator and FTP user and password.
We respond to all tickets, but we ask you to be patient. Please, remember that our time zone is GMT + 1.
I installed slurp to times but there is a fatal error when trying to start the Theme Options.
I don't know what I can do.
Thx for help.
Attached files: Bildschirmfoto 2017-06-15 um 17.38.11.png
please, provide us your admin and FTP username and password
Hi, seems to be some DNS error, please, could you check it?
please, could you provide us your site IP address?
Thanks, we'll try using it asap
connecting by FTP we can see a subfolder: clickandbuild, accessing this we finally find the right folder "GermanGrandsCrus", but we can't see it using our browser. Please, could you send us the right url to see your site?
please, which is your wp-admin url?
Thanks a lot for your help!
I'm very glad and appreciate your support.
Kind regards, Axel