*** Important notice ***

Currently we're on holiday, so the response time could be quite longer then usual

***

Hi, first of all thank you for your purchase. To better help you solve your issues we ask you to create a private ticket and send us both, administrator and FTP user and password.

We respond to all tickets, but we ask you to be patient. Please, remember that our time zone is GMT + 1.

Themelovin

Okay
  Public Ticket #1207893
Fatal error when startin theme options
Closed

Comments

  • Axel Nixdorf started the conversation

    Hello,

    I installed slurp to times but there is a fatal error when trying to start the Theme Options.

    I don't know what I can do.

    Thx for help.

    Attached files:  Bildschirmfoto 2017-06-15 um 17.38.11.png

  •  27
    Mr. Themelovin replied

    Hi,

    please, provide us your admin and FTP username and password

    Regards

  •   Axel Nixdorf replied privately
  •  27
    Mr. Themelovin replied

    Hi, seems to be some DNS error, please, could you check it?

    Thanks

  •   Axel Nixdorf replied privately
  •  27
    Mr. Themelovin replied

    Hi Alex,

    please, could you provide us your site IP address?

    Thanks

  •   Axel Nixdorf replied privately
  •  27
    Mr. Themelovin replied

    Thanks, we'll try using it asap

    Themelovin

  •   Axel Nixdorf replied privately
  •  27
    Mr. Themelovin replied

    Hi Alex,

    connecting by FTP we can see a subfolder: clickandbuild, accessing this we finally find the right folder "GermanGrandsCrus", but we can't see it using our browser. Please, could you send us the right url to see your site?

    Thanks

  •   Axel Nixdorf replied privately
  •  27
    Mr. Themelovin replied

    Hi Alex,

    please, which is your wp-admin url?

    Thanks

  •   Axel Nixdorf replied privately
  •  27
    Mr. Themelovin replied

    Hi Alex,

    Fixed

    Themelovin

  • Axel Nixdorf replied

    Thanks a lot for your help!

    I'm very glad and appreciate your support.

    Kind regards, Axel