Hi, first of all thank you for your purchase. To better help you solve your issues we ask you to create a private ticket and send us both, administrator and FTP user and password.
We respond to all tickets, but we ask you to be patient. Please, remember that our time zone is GMT + 1.
The theme was purchased but it does not work on my site. I tried downloading the wordpress file but that still does not work. The message appears as "Fail to install".
Attached files: Upload Theme ‹ PORTFOLIO — WordPress 2017-07-22 00-40-17.jpg
Hi Keramot,sorry for the delay.Please send us your wp access, we verify.