Hi, first of all thank you for your purchase. To better help you solve your issues we ask you to create a private ticket and send us both, administrator and FTP user and password.
We respond to all tickets, but we ask you to be patient. Please, remember that our time zone is GMT + 1.
Hello, I just installed the Dope theme and was hoping to customize the portfolio page but noticed the "Portfolio" element in the visual composer is missing (see screenshot attached). Any particular reason why this could be? Please let me know if you have any questions. Thank you.
Attached files: Screen Shot 2017-11-26 at 4.55.09 PM.png
Hi Kyle,the portfolio element is present in the visual composer, looks at the screen, I've circled it in red!
Attached files: Screen Shot 2017-11-26 at 4.55.09 PM_942.png
Yes, I saw "Portfolio Masonry" but that doesn't appear to be the same as "Portfolio". I don't have the same options noted in your documentation. See attached for screenshot when I click on Portfolio Masonry Settings. I don't have options for Portfolio Type, Columns, etc...
Attached files: Screen Shot 2017-11-27 at 9.27.43 AM.png
Can you send us an wp access that we verify?
Try it now, you were using the Oslo composer!
Attached files: Schermata 2017-11-27 alle 17.36.57.png
Hey there, I think it's almost there! The Portfolio option is now showing up and all seems to be working. Except when I add the portfolio module to the page and save, it doesn't seem to do anything with the web page. I tried several options within the Portfolio settings. Am I missing some small option to allow those settings to be applied?
Hi Kyle, seems that your WordPress install has some issue. We suggest you to create another one and install theme and plugins one by one to avoid any incompatibility.
Let we know
Hmm, I deleted the theme, and associated plugins. Re-installed the latest version of Wordpress and then re uploaded the theme and associated plugins but still no luck. Were those the correct steps I should have taken?
Hi Kile, please, could you send some FTP user and pass to check your PHP error logs?
please, could you check your server? seems that we can't login
Can you try kstuart.co for the server administrator username instead?
it doesn't work
all seems to work properly, here's an example: http://kstuart.co/themelovin-test/
Yep, it appears to be working now. Thank you for your help and patience!